FAQ
Contact & Response Time
How can I reach customer service?
Email: orders@lillegsbaby.com
Phone: 732.415.8347
What are your business hours?
Our hours of operation are:
- Monday – Thursday: 10 AM EST – 4:30 PM EST
Friday: 10 AM EST – 1 PM EST
Why haven’t I received a response yet?
We respond to messages in the order they were received. Please wait for our reply before sending a follow-up message, as new messages may push your request to the end of the queue.
WHEN CAN I EXPECT A REPLY FROM SUPPORT?
Messages are answered during business hours. Replies are sent in the order they are received. Please check your spam folder if you cannot find our response. If you do not hear back, wait at least one business day before sending a follow up message.
Orders & Modifications
Can I change or cancel my order after placing it?
We are unable to make changes to orders once they are placed.
Can I cancel my order?
If the order is not fulfilled yet we can but there is a 3% credit card fee for cancellations
Is there a fee for returning an order?
Yes, there is a 3% restocking fee on all returns.
CAN I SEND ITEMS AS GIFTS? WILL PRICING BE REMOVED FROM THE PACKAGE?
You can mark your order as a gift at checkout. Pricing is not removed automatically. We do not offer gift receipts at this time. Gift returns follow our regular return policy.
Order Pickup
How will I know when my order is ready for pickup?
You will receive an email notification once your order is ready for pickup. Please check your spam folder if you do not see it.
Shipping & Tracking
How do I track my order?
Once your order is processed, you will receive an email with a tracking number. The tracking information will be updated once your order ships.
What if my order doesn’t arrive or the tracking looks off?
Please contact USPS or the delivery carrier for assistance. If they are unable to help, you can reach out to us for further support.
What if my order was shipped through ETA delivery service?
For any questions regarding ETA shipments, please contact our customer service.
WHY IS MY ORDER STILL NOT SHIPPED EVEN THOUGH THE WEBSITE SAYS ITEMS SHIP IN 2 BUSINESS DAYS?
During busy periods like sales, launches or holidays, processing times may be longer than usual. Orders are shipped as quickly as possible, but please allow extra time for fulfillment. If you need an updated estimate, reach out to us with your order number.
HOW CAN I CHECK MY ORDER STATUS IF MY TRACKING NUMBER IS NOT UPDATING?
Tracking updates once the carrier has scanned and received the package. It may take a bit of time to show movement. If it has been a couple of days and nothing has updated, feel free to reach out to us and we can check why it is not tracking yet.
WILL I PAY EXTRA DUTIES OR TAXES IF I AM OUTSIDE THE UNITED STATES?
International customers are responsible for all import duties, customs fees and local taxes. Please make sure your address is complete and accurate before placing your order.
Restocking & Availability
Do you restock sold-out items?
We do not restock items on fashion items, but our basics restock all year round. Keep in mind that returns are added back to inventory, so we recommend checking our website periodically for availability.
WHAT HAPPENS WHEN AN ITEM IS SOLD OUT? WILL IT BE RESTOCKED?
Basics are restocked regularly. Fashion items may not return once sold out. If a size or style you want is unavailable, you can click the Notify Me button on the product page to receive an alert if it comes back in stock.
Returns & Exchanges
What if I received a wrong or damaged item?
Please start a return through our online return portal and follow the prompts for damaged or incorrect items.
I bought an item from a retailer that carries your products. Can I return it to you?
No, if you purchased an item from a retailer, please contact the store you bought it from for assistance. We can only process returns for items purchased directly from our website.
Do you offer exchanges?
We do not offer exchanges. If you need a different item, please start a return and place a new order for the correct item.
How long does it take to process a return?
All returns take 7 days to be processed once received at our warehouse.
How do I start a return?
All returns must be processed through our online return portal. We cannot guarantee refunds for returns that are not processed through our portal, as we have no way to track them.
What is your full return policy
For further details, view our full return policy here
I USED A PROMO CODE OR BOUGHT ITEMS ON SALE. CAN I STILL RETURN THEM?
Sale items, discounted items and orders purchased with promo codes are final sale and cannot be returned. Please double check your selections before purchasing, especially during promotions.
I BOUGHT A BUNDLE OR RECEIVED A PROMOTIONAL ITEM. HOW DOES THAT AFFECT RETURNS AND REFUNDS?
If only part of a bundle is returned, or fewer items are kept than required for a promotion, the value of the promotional discount will be deducted from the refund.
WHAT IF THE ITEM DOES NOT FIT? CAN I EXCHANGE IT?
Exchanges are not offered. If the item does not fit, you can return it following the return policy and place a new order in the correct size.
Sizing and Fit
HOW DO YOUR CLOTHES FIT? SHOULD I SIZE UP OR DOWN?
Most items fit true to size. Some pieces, like jean leggings, may require sizing up. Please check product pages for specific sizing notes. If you are between sizes or need help, feel free to contact us.
Washing and Care
HOW SHOULD I WASH AND CARE FOR ITEMS, ESPECIALLY DYED OR DELICATE FABRICS?
For dyed fabrics, we recommend washing in cold water before the first wear. For delicate items, hand wash or use a gentle cycle and avoid high heat drying to keep fabrics in their best condition.
Contact
Still have questions? We're happy to help! Please email us at orders@lillegsbaby.com or call us at 732.415.8347 and we will get back to you.

