FAQ
Contact & Response Time
How can I reach customer service?
Email: orders@lillegsbaby.com
Phone: 732.415.8347
What are your business hours?
Our hours of operation are:
- Monday – Thursday: 10 AM EST – 4:30 PM EST
Friday: 10 AM EST – 1 PM EST
Why haven’t I received a response yet?
We respond to messages in the order they were received. Please wait for our reply before sending a follow-up message, as new messages may push your request to the end of the queue.
Orders & Modifications
Can I change or cancel my order after placing it?
We are unable to make changes to orders once they are placed.
Can I cancel my order?
If the order is not fulfilled yet we can but there is a 3% credit card fee for cancellations
Is there a fee for returning an order?
Yes, there is a 3% restocking fee on all returns.
Order Pickup
How will I know when my order is ready for pickup?
You will receive an email notification once your order is ready for pickup. Please check your spam folder if you do not see it.
Shipping & Tracking
How do I track my order?
Once your order is processed, you will receive an email with a tracking number. The tracking information will be updated once your order ships.
What if my order doesn’t arrive or the tracking looks off?
Please contact USPS or the delivery carrier for assistance. If they are unable to help, you can reach out to us for further support.
What if my order was shipped through ETA delivery service?
For any questions regarding ETA shipments, please contact our customer service.
Restocking & Availability
Do you restock sold-out items?
We do not restock items on fashion items, but our basics restock all year round. Keep in mind that returns are added back to inventory, so we recommend checking our website periodically for availability.
Returns & Exchanges
What if I received a wrong or damaged item?
Please start a return through our online return portal and follow the prompts for damaged or incorrect items.
I bought an item from a retailer that carries your products. Can I return it to you?
No, if you purchased an item from a retailer, please contact the store you bought it from for assistance. We can only process returns for items purchased directly from our website.
Do you offer exchanges?
We do not offer exchanges. If you need a different item, please start a return and place a new order for the correct item.
How long does it take to process a return?
All returns take 7 days to be processed once received at our warehouse.
How do I start a return?
All returns must be processed through our online return portal. We cannot guarantee refunds for returns that are not processed through our portal, as we have no way to track them.
What is your full return policy
For further details, view our full return policy here
Contact
Still have questions? We're happy to help! Please email us at orders@lillegsbaby.com or call us at 732.415.8347 and we will get back to you.